Returns & Refunds Policy

 

Refund & Return Policy for Gorestpure

At gorestpure, we are dedicated to providing products that help you create a healthier and more comfortable environment by eliminating dust mites and allergens in your bed and furniture. We believe in the effectiveness of our products, and we recommend using them for a minimum of 14 days to fully experience their benefits before considering a return. However, if you're not satisfied with your purchase after 14 days and within our 60-day money-back guarantee, please don’t hesitate to contact us at support@gorestpure.com.

Cancellation Policy

If you wish to cancel or modify your order, please do so within 24 hours of placing the order. After this time, the order will have already entered the processing phase, and we may not be able to accommodate changes. If you cancel within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee

We are confident that gorestpure products will meet your expectations. We encourage you to try them for at least 14 days to experience their full potential. If, after this period, you’re still not satisfied, you can return your product within 60 days for a full refund (excluding any shipping fees).

To initiate a return, please contact us by filling out the form on our Contact Us page or email us directly at support@gorestpure.com. For faster processing, include your Order Number or the Name and Email Address used to place the order.

Damaged Items

While we take great care in packaging our products, sometimes accidents happen during shipping. We consider an item "damaged" if there is a defect or if it is physically broken. Damaged packaging, such as dented boxes, does not count as damage as long as the product inside is in good condition.

If your item arrives damaged, please contact us within 72 hours of receiving the package. Send us a photo of the damage via email to support@gorestpure.com. We will determine if you're eligible for a free replacement. We do not offer refunds or replacements for damage caused by normal use, wear and tear, or misuse.

Shipping and Delivery

We make every effort to ensure your order arrives promptly. However, we are not responsible for delays outside of our control, such as those caused by the courier, customs, or other unforeseen issues during shipping. If you experience any delivery problems, please reach out to the courier directly for assistance. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the responsibility of the customer to ensure that the correct shipping address is entered at checkout. If you realize you made a mistake, please contact us within 24 hours of placing your order. After this time, we cannot offer a resend or refund for packages sent to an incorrect address.

Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most up-to-date version of the policy before purchasing or using gorestpure products. By purchasing and using our products, you accept the terms outlined in this policy.